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Shipping and Tracking

Free Shipping Worldwide! 


1. After your payment is verified, it usually takes 1-5 working days to process your order before shipment. And this processing time is NOT included in the "Delivery time".


2. For express shipping, orders will be processed in 1-5 working days and need 3-7 working days for the delivery under average circumstances. Please contact us when the whole delivery time reaches 20 days (your parcel might be lost), we will issue a full refund to your payment account for your lost parcel. For standard shipping, orders will still be processed in 1-5 working days and need 7-15 working days for the delivery under average circumstances. Please contact us when the whole delivery time reaches 45 days, we will issue a full refund to your payment account for your lost parcel.


3. Please note that delivery might take longer during holidays and weekends.


4.We do not responsible for the following undelivery issue:

① Shipping address incorrect/unavailable/incomplete 
② Phone number invalid/unavailable
③ Out of the delivery range  
If you have any doubts, please contact the shipping company for further information or contact us so that we can assist you better.


Delivery Time After Shipment 

    Delivery Time
Traceable normal shipping express shipping
UK, USA, Australia, Canada 
working days
working days
Belgium, Luxembourg, Netherlands, Germany, Spain, France, Finland, Iceland, Switzerland, The Czech Republic, Cyprus, Greece, Portugal, Italy
working days
working days
Malta, Turkey, Bulgaria, Norway, Denmark, Sweden, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Russia, Latvia, Lithuania, Estonia
working days
working days
Saudi Arabia, United Arab Emirates, Jordan, 
Qatar, Kuwait, Lebanon, Oman, Bahrain
working days
working days
Other Countries
working days

Free shipping worldwide! No minimum purchase required. 

We will arrange the express delivery if customers pay the $15.95 express shipping fee.

We will refund the $15.95 express shipping fee if express shipping is not available to your country. $15.95 express shipping fee is not avaiable for refund if you request a return.

Orders will be dispatched within 1-5 business days after successfully processed payment, and you will receive an email once the entire order is shipped.
Please make sure your shipping address is correct before you place an order. Customers will bear all costs due to incorrect addresses. We do not accept PO Box, BFPO address (UK) or APO/FPO address.

We do NOT ship to Africa areas except Egypt and South Africa.

Due to some uncontrollable factors (taxes, traffic), we do not arrange express shipping to some countries (e.g. Croatia, Brazil) under normal cases.

Please inform us as soon as possible if you want to cancel your order. If the order is already shipped, please sign the parcel and refer to our return policy. We won't take any responsibility if customers refuse to sign the parcel.

Notes concerning parcels being returned to us due to unsuccessful delivery caused by the following reasons:

  • Incorrect address;
  • Shipping company couldn't get in touch with the recipient or the recipient is not at the delivery address;
  • Awaiting collection as requested by recipient, but the recipient didn't show up.
  • The customs(or we) contacted the recipient, the recipient refused the parcel directly without contacting us first.
  • Customer refuses to sign the parcel.

Customers are responsible for the shipping fee(10% of the parcel's value,$40 the maximum) if they prefer a refund, or they will need to pay $15 extra if they prefer a redelivery.

Customs policies vary widely from country to country. We have no control over them and cannot predict what they may be. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel first. We would like to refund corresponding credits to your azbro account as compensation.
Azbro is not responsible for the loss resulting from non-payment of customs or any delays caused by destination customs clearance process.

If you have other questions, please don't hesitate to visit our livechat or email us at service@azbro.com